British Gas Reviews

I submitted my meter reading on britishgas.co.uk and, to be fair, it did go through in the end. If you’re just doing a quick reading and aren’t in a rush, it’s fine enough, but the page was a bit slow and I found myself checking twice to make sure it had actually saved. That part was a little annoying. It’s not terrible by any means, but for something so simple it could definitely feel smoother and a bit more up to date.

Cancelling took longer than I thought it would, and I got to enjoy waiting on chat for what felt like forever. To be fair, it did get sorted in the end, so there’s that. The whole process could definitely be clearer, though, would’ve been nice not to have to figure it out the hard way

I tried to change my tariff it turned into such a mess. I kept getting passed around, waiting for updates that never really came, and it dragged on for weeks. Just really frustrating because it should’ve been simple, but..

Took forever to get a proper answer from customer service. The chat kept sending me round in circles like a bunch of clueless robots, and the phone wait was ridiculous. To be fair, they did sort the issue in the end, but only after I chased them a few times. Not the worst experience ever, just really frustrating and unnecessarily annoying.

I was fully prepared to overpay, because apparently that’s just how life works now, but this actually ended up being cheaper than I expected. Nice little surprise...

I’m sure they were busy, but I ended up waiting way too long. I tried to be patient, though it was a bit frustrating.

I’ve been with British Gas for a while now and, the bills have been spot on every time. The meter readings match up and I haven’t noticed any random extra charges. With everything costing more, I do feel a bit pressured to keep a close eye on what I’m spending, so it’s a relief when the bills are clear and accurate. No complaints from me.

I raised a complaint weeks ago it just feels like I’ve been passed from one person to another with no real answer. Poor handling from British Gas, to be honest.

I’ve been waiting on my refund for what feels like way too long now, and I’m not sure if this is normal or if I’m just being impatient. I reached out for help, but I didn’t really get much useful support, so I’m still kind of stuck waiting

Honestly , I found both the website and the app frustrating . I just wanted to submit a meter reading , but it kept logging me out and then the page froze completely . The app also seems to show different info than the website sometimes , which makes everything more confusing . Even finding the live chat felt like a bit of a treasure hunt . For a company this big , doing basic stuff really shouldn’t be this difficult .

Was feeling fed up when the boiler packed in, but the repair was sorted first time with no hassle. Really relieved it all went smoothly.

The messages were okay overall, but there were a few times where I wasn’t totally sure what they were trying to say. It kind of made me wonder if they were being vague on purpose or just rushing through it. Not a huge issue, but clearer wording would’ve made the experience feel a lot better.

I tried to transfer my account when I moved home, and it turned into such a stressful mess. I kept getting incorrect bills, and every time I contacted someone, it felt like nobody really knew what was going on. It was really frustrating and left me feeling completely fed up

I’ve been trying to book someone to look at my boiler and the next available slots are weeks away, which isn’t much help when you need it sorted now. The online booking took ages too, and after all that I still didn’t get anything useful. Weirdly, I remember the page had this little spinning icon that just kept going while I was sat there with a cold cup of tea. Frustrating experience overall

I thought I had things under control with British Gas, especially since I’ve been trying to keep on top of my meter readings. One month my direct debit looked about right, then the next it suddenly jumped and I was left trying to work out what had changed. I went online thinking I’d quickly sort it, but ended up going round in circles on pages that weren’t very clear. I tried the chat too, but it didn’t really get me much further. They’re not the worst company I’ve dealt with, but managing something as basic as payments shouldn’t feel this confusing.

I moved over to British Gas last week it was easier than I thought it would be. The emails were clear, and my old supplier seemed to get sorted without me having to chase anyone. So far it’s been fine, though I’m still a bit unsure how the service will hold up long term

British Gas fitted our new boiler last week and, it was definitely a solid job. I’m absolutely convinced the whole system already feels about ten times better than before.

The engineer arrived a little later than expected, but he did ring ahead, so it wasn’t a big drama. The installation looks really tidy, and he explained the main bits clearly before he left, which I appreciated.

The heating is working much better now and the hot water comes through noticeably quicker. I’m only taking one star off because the booking updates could have been clearer, but apart from that, I’d say it went pretty much exactly as hoped.

Had British Gas come out to look at my boiler and they said it needed a part, which I understood at the time. But after that, it just seemed to go quiet for days. Maybe it’s just me, but if a part is needed, I’d expect some kind of clear update rather than vague answers about it not being available.

I’ve been stuck with no heating and no proper idea of when it’ll be sorted. It’s been really stressful, and it makes you wonder what the point of paying for cover is if basic repair parts can’t be sourced or even properly explained.

I might be forgetting a few of the little details, but what I do remember is that they showed up late and the attitude wasn’t great. Maybe there were other parts that went fine, but the rudeness is what stuck with me.

The gas and electric have been reliable enough for me. Nothing too exciting to report, which is kind of a good thinggg, it just works when I need it...